Customer Service

SEONGON cần tuyển vị trí Customer Service làm việc tại Hà Nội, mức lương 500 USD. Chi tiết công việc như sau:

Mô tả Công việc

1. Receive customer information Receive customer information (lead) from marketing sources according to the correct process Confirm receipt of customer information Do not let the situation slow, drop customers happen

2. Follow up customer information Fully and accurately update customer information on the report file in accordance with regulations With incorrect or missing information, it is necessary to contact the customer to verify and update the report file. Record and update all information when contacting guests through all channels: email, sms, calls, meetings,...

3. Contact customers for detailed information Contact customers from marketing sources provided quickly and professionally Record customer opinions and information, thereby confirming customer needs. Consult in detail about the services SEONGON provides and propose suitable solutions for customers. Skillfully maintained in communication, in order to gain the trust of customers with SEONGON

4. Transfer guests to the appropriate reception department Analyze and give a brief assessment of customers, requirements and conditions of customers => Transfer SAL to the appropriate reception department. Transfer customers in the right process and quickly Monitor the process of the Sales Department receiving SAL, ensuring not to be late for appointments with customers. Receive and process customer feedback on the consulting process of the Sales Department

5. Timely report and give solutions Report to the head of the department as required and within the prescribed time according to the process Actively discuss with relevant departments such as Sales Department, Technical Department, and propose improvement methods to improve work efficiency

6. Responsibility towards SEONGON Academy Receiving customers who are interested in SEONGON's online courses on the website academy.seongon.com Instructions to register for classes, open courses for students, transfer students' support requests to the Technical Department

7. Other responsibilities Conduct service quality surveys, brand surveys and coordinate with relevant departments to come up with plans to improve service quality and brand reputation Preserve the image, reputation and service standards of the Company Always comply with the standards, regulations, procedures of the Company Coordinate and support colleagues at work

Yêu cầu Tuyển dụng

Gender: Female/Male/Others

Qualification: College/University Experiences: Worked as: salesman, consultant, telesales presentative, bank teller, customer service,... for at least 6 months Experience in sales or working in the Digital industry is an advantage

Knowledge: Basic knowledge of Marketing, Digital marketing channels: Google Ads, SEO, Facebook Ads, Website...

Critical competencies needed: Strong communication, persuasion, negotiation and problem-solving skills

Fluent in writing & good communication skills in English is an advantage Proficient in the use of office software

Data analysis capabilities Ability to process large volumes of information

Mindset Have a positive attitude and way of thinking Professional, confident Other requirements: Have a laptop Active means of transportation

Chế độ & Phúc lợi

Fixed salary: 8.000.000 - 12.000.000 VND

Promotion to the highest-paid position in the company:

Account Bonus: Unexpected bonus to recognize efforts and efficiency in work (can be up to 200% of fixed salary) Allowances and other benefits Pay social insurance according to the law

Participate in specialized training courses on Google Ads, SEO, Facebook, Digital MKT, Marketing Communication.

Travel with the company 1 time / year Days off: Saturday and Sunday