YouNet ECI - Regional Data Operations Manager

YouNet Group cần tuyển vị trí YouNet ECI - Regional Data Operations Manager làm việc tại Hồ Chí Minh, mức lương thương lượng / cạnh tranh. Chi tiết công việc như sau:

Mô tả Công việc

YouNet ECI is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.

YouNet ECI is a leading company in e-commerce market data analysis serving brands in Vietnam with the most in-depth information.

JOB DESCRIPTIONS

I/ Client Satisfaction Management:

• Establish and maintain trustful relationships by collaborating across business units and departments to foster trust, commitment, accountability, and results
• Work proactively and collaboratively to ensure and validate that the output back from operational algorithms meets the client business requirements
• Meet with external and internal clients to understand their needs/requirements and educate on product capabilities
• Serve as the single point of contact for Data Quality of all countries, especially if questions arises
• Implements, follows, and enhances data processing standard procedures and processes.
• Responsible for always on database delivery and accommodate client change requests

II/ Team Management & Development:

1. Culture Building

• Be a driver of transformation and change.
• Develops and promotes a service- and performance-oriented culture within the team.
• Clearly communicates business goals and direction to the teams.
• Drive and role-model an empowered and engaged high performance culture within the team and operations as a whole focused on data supply and quality.
• Ensures professional workload management, monitors workload, and optimizes staff utilization that meet Business/ Client needs

2. Team Development

• Provide guidance and coaching to your direct reports and teams.
• Lead, mentor, and develop a team of data specialist, including overseeing daily workload and providing career development opportunities
• Participate in regular review/feedback of systems, procedures and any operation concerns with the end goal of improving productivity and cost efficiency

III/ P&L Management:

1. Data Processing Efficiency

• Take ownership for analyzing and evaluating business processes leading into actions to streamline processes, to improve operational efficiencies and to identify opportunities for reducing operational costs.
• Dentifies and implement efficiencies in the workflow/structure
• Build and use knowledge of industry trends to identify opportunities to improve processes either through general improvements or via new technologies

2. Cost Management

• Responsible for the operation unit budget, monitors key metrics

Yêu cầu Tuyển dụng

1. Education: College or Bachelor degree in any majors, business & data related is plus

2. Qualifications:

• Background within the Market Research industry
• Strong understanding of operations processes and KPIs
• Background in Change Management and Transformation

3. Skill:

• Leadership - ability to lead and guide diverse team effectively, motivating employee, drive progress, create a positive and productive environment towards business goals.
• Culture Awareness and Sensitivity - ability to adapt and communicate effectively with team members from different cultures.
• Project Management - responsible for data output meet Client/ Business‘s expectation
• Financial Acumen - Budget and Cost Control implementation

4. Experience: 8+ years of experience in operations and a proven track record of managing teams in a matrixed environment.

5. Personality:

• Details oriented
• Organized and Systematic
• Adaptability and Flexibility
• Client Focused and Result Oriented
• Leadership and Motivational
• Integrity
• Curiosity and Continuous Learning

Chế độ & Phúc lợi

• Competitive salary, 13th month salary, Management bonus
• Premium healthcare insurance (PVI Insurance)
• 12 days of annual leave & 5 days of sick leave
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: football, book tree, coffee and snack
• Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…
• Professional and Friendly Working Environment, chance to attend employee’s training and development programs