[HCM][Agency] Nielsen Vietnam: Officer, Client Support Center - Retail Measurement Services

ABOUT NIELSEN

Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. As at 2014, Nielsen employs over 40,000 associates worldwide with revenues surpassing US$ 6 billion.

THE JOB BRIEF

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards

• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc
• Ensure client service deliverables are aligned with the regional client service standards

Functional/ Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

Key Performance Indicators:

- Business as usual delivery to Client

- Data analysis and presentation preparation

- Hotline/Client feedback management

- Handle Nielsen International Services inquiries

- Team Management

- People Development

DESIRED SKILLS AND EXPERIENCE

Key Competencies:

• For senior Exective level: Ability to coach/ train/ develop associates
• Leadership experience with growth mindset
• Good data analytical skill
• Demonstrate in-depth understanding of processes & internal client requirements
• Communicate effectively with CS Manager and be able to influence
• Monitor and ensure KPI on timely delivery and quality of work
• Ensure client satisfaction on deliverables
• Initiate and lead projects on Business Process Improvement
• Embrace & be the model of Nielsen values and Code of Conduct

WHY NIELSEN

We value, uphold and celebrate diversity of opinions, styles and background. Young or experienced, outgoing or introspective, colleague or coach, artiste or athlete – you don’t have to be what you’re not. At Nielsen, you can BE YOU.

Everything you do has an impact on clients, colleagues and communities. You’ll be part of something big. Our insights drive decisions that have the power to bring about tremendous change. At Nielsen, you can MAKE A DIFFERENCE.

We recognise that great people make great organizations. Your growth matters to us, and we provide abundant opportunities to stretch, challenge and develop your untapped potential. At Nielsen, you can GROW WITH US.

HOW TO APPLY

• Submit your CV in English with title: Your name - Applied position to email: [email protected]
• Deadline: 22/10