[HN][Agency] Br24 Vietnam Co., Ltd: Looking for Operations Manager

You are motivated and organized, looking for a change and ready to make changes? Then join our powerful team!

Br24 High Quality Media Solutions specializes in image editing and GCI for various application areas. As an internationally active company, for more than five years we have been successfully working in the B2B segment for more than 1,100 customers worldwide across multiple industries. Our mission is to bring the visions of our customers into reality.

For our team in Hanoi, we are looking for a full time Operations Manager (m/f).

Responsibility

• Monitor the effectiveness of departments/ teams against KPIs, driving through change as needed to deliver continual service improvement;
• Ensure operational procedures and practices are well defined, documented and consistently applied;
• Install a high performance culture in the departments with a focus on teamwork, service excellence;
• Be capable of identifying and implementing change within the team to ensure it can take on new service offerings;
• Encourage open communication between team members, allowing the team to bring forward ideas on how they can collectively deliver a more effective service;
• Set and cascade business objectives and targets to the team;
• Ensure teams are skilled, trained and developed to enable them to deliver high quality service and support;
• Ensure quality, up-to-date documentation exists for all service arrangements;
• Provide input for the divisional strategy with particular focus into opportunities to grow and/or enhance the service offered;
• Achieve consistent customer satisfaction ratings and respond appropriately to customer feedback for consistent improvement.

Skills & Experience

• Bachelor’s or Associate degree in management, administration, supply chain and three years working experience in the same position;
• Working experiences in a foreign/international company;
• Excellent leadership, ability to lead by example;
• Strong interpersonal skills, motivational skills, team building and decision making;
• Strong administrative skills, ability to prioritize, delegate, and meet deadlines;
• Ability to effectively manage time, resolve crises and make decisions;
• Ability to efficiently coordinate and communicate with internal and external groups;
• Fluent in English to coordinate our international team.

Interested? Please send your application (CV and compelling cover letter) to Hang Viet Trinh: [email protected]