[HCM][Agency] Nielsen Vietnam: Executive, Central Help Desk - Input Operations

ABOUT NIELSEN

Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. As at 2014, Nielsen employs over 40,000 associates worldwide with revenues surpassing US$ 6 billion.

THE JOB BRIEF

1/ Technical support

• To be the central point of contact for end users, field auditors, offering immediate first line support when they are facing technical or connectivity issues

• Problem identification and troubleshooting of engineering issues

• Follow up with local/ regional Infrastructure team/ vendor in managing network system (server, internet connection) to ensure no impact to data transmission flow

• Specify, generate and review engineering documentation and engineering processes

2/ Device Management

• Work with Project Leads/ Execution Leads in device planning for new projects. Be a consultant for recommending new device which is best fit for project needs

• Manage all devices within functions, ensure all device management processes are followed and recommend inputs to improve the process

• Work with Finance team monthly/ quarterly in device audit

3/ People Management and Development

• Develop and maintain talents within Central Helpdesk team

• Provide training/ coaching Central Helpdesk's team members

• Responsible for building successor

4/ Stakeholder Management (internal/ external)

• Manage stakeholders needs and expectations

• Co-ordinate with stakeholders to plan and execute the device/ network plan

• Define, manage and evaluate vendor (for technical matters)

DESIRED SKILLS AND EXPERIENCE

1/ Education/Qualification

• Experience: Minimum 2-3 years if of experience in Central Technical Support (especially with Android device) or related field proven experience with commonly used concepts, practices and procedures within Central Technical Support.

• Bachelor’s degree in Computer Science or related fields

2/ Desired skills

• Organizing and Planning Skills

• Analytical & Problem solving skills

• MS Office

• Google Application Programing Interface (API) is preferred

• Communication skills (English, Vietnamese), spoken and written

WHY NIELSEN

We value, uphold and celebrate diversity of opinions, styles and background. Young or experienced, outgoing or introspective, colleague or coach, artiste or athlete – you don’t have to be what you’re not. At Nielsen, you can BE YOU.
Everything you do has an impact on clients,colleagues and communities. You’ll be part of something big. Our insights drive decisions that have the power to bring about tremendous change. At Nielsen, you can MAKE A DIFFERENCE.
We recognise that great people make great organizations. Your growth matters to us, and we provide abundant opportunities to stretch, challenge and develop your untapped potential. At Nielsen, you can GROW WITH US.

HOW TO APPLY

If you are interested, please create your online application on our career site and start your journey with us: LINK