[HCM][Agency] Nielsen Vietnam: Executive, Data Analysis and Client Service - Qualitative
ABOUT NIELSEN
Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. As at 2014, Nielsen employs over 40,000 associates worldwide with revenues surpassing US$ 6 billion.
THE JOB BRIEF
Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the company’s financial objectives and other operational performance indicators
Client Servicing
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Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
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Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
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Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
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Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
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Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients
Financial Management
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Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
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Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline
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Contribute to overall team plan by generating revenue and/or cost savings ideas
Functional / Technical
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Maintain an accurate and up-to-date knowledge on research techniques and applications
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Provide value-added analyses and respond to special requests
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Manage data quality issues by overseeing data inquiry process
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Recommend improvements in work processes within area of responsibility
DESIRED SKILLS AND EXPERIENCE
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BA / BS Required
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At least 3 years of working experience as Quality research/Market analyst/Account Executive in Market research/FMCG/Advertisement agencies, experience in organizing the focus group, team management
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Good interpersonal skills, analysis skill, moderator skill;
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Good ability to understand people’s psychology;
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Enjoy interaction with different people;
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Excellent in handling multi tasks, good ability to work under high pressure;
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English is required, fluent in speaking and writing
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Teamwork
WHY NIELSEN
We value, uphold and celebrate diversity of opinions, styles and background. Young or experienced, outgoing or introspective, colleague or coach, artiste or athlete – you don’t have to be what you’re not. At Nielsen, you can BE YOU.
Everything you do has an impact on clients, colleagues and communities. You’ll be part of something big. Our insights drive decisions that have the power to bring about tremendous change. At Nielsen, you can MAKE A DIFFERENCE.
We recognise that great people make great organizations. Your growth matters to us, and we provide abundant opportunities to stretch, challenge and develop your untapped potential. At Nielsen, you can GROW WITH US.
HOW TO APPLY
If you are interested, please create your online application on our career site and start your journey with us: https://nielsen.taleo.net/careersection/jobdetail.ftl?job=1707925&lang=en