[HCM][Agency] Nielsen Vietnam: Manager, Client Service - Retail Measurement Services

ABOUT NIELSEN

Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. As at 2014, Nielsen employs over 40,000 associates worldwide with revenues surpassing US$ 6 billion.

Business Development

• Identify areas of business opportunity and growth for the business unit

• Maintain and further foster relationships with current clients

• Develop plans to cross sell and introduce new services to current clients

• Build the company’s positive image through active participation in professional associations and industry conferences / seminars

• Contribute to new business initiatives and participate in the development and launch of new services

• Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions

• Provide continuous feedback on competitive activities within assigned clients

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned

• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the division

• Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets

• Ensure proper pricing and contracts are completed and approved according to company's policies and guidelines

• Manage the cost of jobs within present budget restrictions

Client Servicing

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth

• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place

• Ensure the implementation of Client Management Process for the assigned accounts and be able to add

• Lead the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement

• Provide product solutions and benefits to client business issues / opportunities by developing strategic initiatives for each client

• Oversee the management and conduct of assigned research projects including preparation, approval and delivery of proposals, reports and presentations

• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product / solution sales

• Ensure team members are trained to handle client requirements

• Ensure adherence to the company policies on business conduct / ethics when servicing clients are being observed by the entire division

People Management

• Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports

• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage

• Establish high standards of performance and hold associates firmly accountable for meeting those standards

• Develop and implement training plans to ensure that associates are able to grow and demonstrate mastery of required competencies in their jobs and deliver desired performance levels

• Provide support, recognition and feedback to assist associates towards achieving the performance expectations and standards

• Act as coach, guide and mentor to employees

• Ensure that associates are aware of the nature of their specific roles in relationship to the local market, the sub-region and overall regional operation

• Establish a strong team environment focused on exceeding internal and external client requirements

• Conduct consistent periodic coaching "work with-s" to observe team members with clients and provide feedback

• Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment

• Bachelor degree;

• At least 4-years experienced in FMCG (marketing / sales) or research-related industry experience desired;

• An associate who is extremely hands-on with data and can work on Nielsen Advisor software efficiently.

• Will be responsible for accuracy of regular reports shared to clients and should generate presentation on a monthly basis with the team.

• Being extremely client-centric is a must.

• Perseverance, dedication and willing to work long hours during delivery time is desirable.

• A person with high Emotional-Quotient is a must.

• Expert knowledge of statistics and multivariate analysis; Consumer Package Goods background

• Expert knowledge of research techniques and methodologies

• Effective writing skills