[HCM][Agency] Nielsen Vietnam: Manager, Client Service - Quantitative

ABOUT NIELSEN

Nielsen Holdings N.V. (NYSE: NLSN) is a global information and measurement company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence and mobile measurement. Nielsen has a presence in approximately 100 countries, with headquarters in New York, USA and Diemen, the Netherlands. As at 2014, Nielsen employs over 40,000 associates worldwide with revenues surpassing US$ 6 billion.

Manage a client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the company’s financial objectives and other operational performance indicators

Client Servicing

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management

• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials

• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the market place

• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned

• Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline

• Contribute to overall team plan by generating revenue and/or cost savings ideas

Functional / Technical

• Maintain an accurate and up-to-date knowledge on research techniques and applications

• Provide value-added analyses and respond to special requests

• Manage data quality issues by overseeing data inquiry process

• Recommend improvements in work processes within area of responsibility

Organizational Management and Development

• Ensure alignment of operating systems and processes that will enable the business unit to achieve the overall business objectives

• Work across functional business units to support organizational initiatives and business needs

• Promote inter-departmental and inter-divisional communications and teamwork

People Management

• Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports

• Ensure effective performance management system is implemented and aligned with regional directions in order to recognize desired performance for business advantage

• Establish high standards of performance and hold associates firmly accountable for meeting those standards.

• BA / BS Required;

• At least 6 years working in research-related industry;

• Working knowledge of statistics and multivariate analysis

• Fluent in written and spoken Vietnamese

• Working knowledge of research techniques and methodologies

• Project management experience

• Effective writing skills.