[HCM][Agency] Mekong Communications: Tuyển dụng vị trí Digital Account Manager

Duties and Responsibilities:

Identify market needs and tend, develop approaches and achieve sales revenue from existing and potential clients targeted annually

Manage assigned accounts/clients and ensure all projects meet the client business results
Coordinate with Account Director to identify the opportunities for developing new business to meet company results.
Develop questions to get clients’ concerns and expected results
Work with clients to study insights and needs of clients
Define approaches to clients’ issues or concerns and propose solutions to address client’s issues and enhance clients’ success
Prepare, present proposal to clients and handle objection successfully via identifying decision-maker, clients internal situation and way of working
Build & maintain good relationship with existing clients and explore new business from potential clients
Enhance services’ quality to clients via closely following up with clients, getting feedbacks and evaluation for company services.
Meets Senior Account Manager / Account Manager billable targets.
Provide the leadership in growing existing clients.

Monitor project expense to ensure cost efficiency

Work closely with Finance & Operation functions to make quotation, PEC and manage cost
Negotiate with clients to ensure getting profit
Support Finance in contract liquidation and debt management to ensure cash-flow
Update market cost to ensure proposal to client is competitive cost

Ensure completion of projects as committed to clients

Develop or manage team to develop project plan in consultation with other teams to specify detailed action timeline, checklists, PIC and other resources allocation required.
Manage self and/or team in closely working with internal teams to daily monitor project progress, quality and solve problems in a timely manner
Ensure implementation of project compliant to standard working process of company

Coordinate with Account Director / Senior Level in hiring, assessment and career development activities for team.
Assign jobs, manage team workload and performance and give feedback appraisal to team members in timely manner periodically
Listen to team member difficulties and motivate them, give recognition for good performance as well as manage poor performance
Work with senior manager to identify and deliver training and coaching to team members to enhance team members’ skill and knowledge in both project management & career development needs.

Required Skills/Experiences/Qualifications:

Communication and marketing, especially digital marketing / PR / Event Activation to define actions, tools and know-hows for services line of Mekong Communications
Market trend, needs and company competitive advantages
Management (Plan-do-check-act) principles & leadership (role model of company’s core values, involved others in team decisions & actions, support team achieve goals)
General social awareness about but not limited to economy growth, consumers, culture, ect.
Proficiency in English (intermediate) & Vietnamese
Active Listening
Presentation & persuasion
Project management & customer service mindset
Verbal and written communication
Helpful, Result-oriented, responsible and Integrity

Salary

From USD 1,200 to USD 2,000