[HCM][BUZZMETRICS] Tuyển dụng Client Partnership Supervisor

ABOUT BUZZMETRICS

Buzzmetrics is a member of YouNet Group - the leading SocialTech Group powering Sales, Marketing and Operations.

Founded in 2013, Buzzmetrics is the pioneers of using social listening data to bring businesses & consumers closer together. Based on the key idea that social media is a virtual society where people live their second life, we exist to deliver better business outcomes through the understanding value of online voices.

Buzzmetrics is seeking a dynamic and strategic Customer Partnership Supervisor to join our team. The ideal candidate will play a crucial role in bridging Clients and Buzzmetrics closer to deliver social data into actionable insights for our clients.

By leveraging your marketing expertise, you will help retain Client in daily projects and proactively propose new approaches of social media insights that highlight the value of Buzzmetrics’ services to clients and marketers. Your strategic thinking and ability to connect data with real-world marketing challenges will be key in driving our clients’ success.

JOB DESCRIPTIONS

1. Customer Success

• Maintain and develop the relations for mutual benefits between the Company and Clients
• Provide proposals based on client‘s briefs & requirements with peformance KPI to be delivered
• Manage PnL and Profit optimization for the Business. Plan annual Revenue stream & Profit KPI
• Prepare team‘s sales pipeline & conduct clients meeting as required
• Attend and present in a meeting with clients to sell the proposals
• Provide insights and develop business strategies with Line Manager & Strategic Planner to build USP and credentials
• Match the Company services & Clients expectations for a long-term partnership
• Participate in the industry meetings, forums like MMA, BSI Awards
• Drive award submission for client‘s recognition

2. Collaboration & Team Management

• Build the imagery of Buzzmetrics about expertise & leadership through discussions during the meetings or market analysis presentations
• Represent clients to manage research projects with internal stakeholders
• Internally support in compliance and improvement of service quality (people, processes, reports,...) through constructive feedback to the team based on research & marcom knowledge
• Propose ideas in developing new products through understanding the needs of customers and competitors
• Manage and do training for team members
• Share knowledge to the company in knowledge hub on quarterly basis

3. System & Operation excellence

• Develop comprehensive data tracking for different JBP clients
• Input & update Sales pipeline in CRM and the Company platforms
• Keep tracking Team performance and support the team to enhance the conversion rate

REQUIREMENTS

Education

• BA of economics, business administration, marketing

Knowledge

• Understand thoroughly the fundamentals & correlation of brand strategy, communication strategy & social media platforms, research

Skills & Competencies

• Strong leadership (for client & internal)
• Strong analytical skills with the ability to interpret social data and translate it into actionable insights
• Excellent communication and presentation skills, with the ability to explain complex data in simple terms.
• Excellent command of English both written and spoken
• Deep understanding of marketing principles, consumer behavior, and the role of social media in modern marketing strategies
• Ability to think strategically and develop long-term plans that align with clients’ business goals
• Strong project management skills, with the ability to manage multiple projects and deadlines effectively

Experience

• Experience in marketing, communication, social media, market research or consulting in 4 years at least
• Maturity to deal with complex situations and briefs
• Experience in managing & competing priorities, duties and/or projects

Personality

• Growth mindset
• Entrepreneurship
• Independent, determined; problem-solving first mindset
• Strive for delivery excellence
• Collaborative mindset – willingness to help others and ask for help when needed

BENEFIT

• Competitive salary, 13th month salary, KPIs bonus
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity, …
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack

APPLY AT HERE