[Hanoi][WeCreateContent] - Job Vacancy - New Business and Client Success Executive

Who are we?

We Create Content is an editorial content agency for global brands in Vietnam. With bespoke content marketing studios, we build authentic and engaged audiences for established brands looking to enter one of the world's fastest growing markets.

What’s the role?

New Business and Client Success Executive - reporting to the Growth Director.

Overview

We are looking for a proven New Business and Client Success Executive to join our team. You will identify, approach and respond to good-fit clients, extract and understand creative briefs, and work with agency colleagues to craft and pitch proposals. The New Business and Client Success Executive will pitch We Create Content as a partner to global brands rather than a supplier, and sell the agency based on its values, mission and expertise. The New Business and Client Success Executive will be responsible for ensuring client success when onboarding new clients to the agency.

Responsibilities

• Managing and updating a list of target clients and new business leads

• Identifying and acting on “buying triggers” of ideal customers

• Maintaining an organised and accessible filing system for new business, including leads, scripts, credentials, sales packs, etc

• Keeping a track of your sales activity using a CRM (HubSpot)

• Answering inbound customer inquiries, scheduling meetings, and following up with sales prospects

• Extracting creative briefsf from clients via telephone, email and social media conversations

• Understanding who not to sell to and why

• Scheduling new business meetings

• Liaising with the creative teams to produce new business marketing materials and proposals

• Recording sales trends and liaising with the BOD to develop new business strategies

• Ensuring customer satisfaction and success while onboarding new clients

• Handling administrative duties for the company and management teams in relation to new business

Requirements

• Proven experience and results working in Sales

• Agency experience a bonus

• Fluent in English language

• Hands on experience with CRM systems

• Proficiency with Google Workplace

• In-depth understanding of sales principles, content marketing and customer service practices

• Excellent communication skills

• Analytical and multitasking skills

• Teamwork and motivational skills

• Pitching skills

• Self-starting skills and initiative to get on with tasks

• BS degree in Marketing or relevant field

New Business and Client Success Executive - Winning Traits

• Bags of Initiative - to be a self-starter

• Understanding agencies, brands and content marketing - experience inside agency businesses, brands or publishing

• Identifying best fit clients - knowi who to (and not to) sell to and why

• Relationship management - maintain relationships that matter

• Great soft-selling skills - ability to give value and insight when selling content marketing solutions

• Confidence - to present to clients and decision-makers

• A safe pair of hands - earn trust among clients and colleagues

Interested Candidate might send profile via [email protected]

For more information, please call: 024 363 20195 - Ms. Huong - HR Dept.