[HCM][Client] OPPO Vietnam: Tuyển dụng CRM PLANNER

OPPO is a leading global smart device brand. Our mission is to let our extraordinary users enjoy the beauty of technology.

For the last 10 years, OPPO has been focusing on manufacturing camera phones, while innovating mobile photography technology breakthroughs. OPPO started the era of selfie beautification and was the first brand to launch smartphones with 5MP and 16MP front cameras. OPPO was also the first brand to introduce the motorized rotating camera, the Ultra HD feature and the 5x Dual Camera Zoom technology. OPPO's Selfie Expert F series launched in 2016 drove a selfie trend in the smartphone industry.

In 2017, OPPO was ranked as the number 4 smartphone brand globally, according to IDC. And today, OPPO provides excellent smartphone photography experience to over 200 million young people around the world.

Step by step, OPPO has built a global innovation system that bolsters the exploration of cutting-edge technologies.

60+ Since it was established in 2004, OPPO's businesses has expanded to more than 60 countries and regions worldwide.

40,000+ More than 40,000 OPPO employees dedicate themselves to technological innovations that create a better life for all.

500 Million ColorOS now includes a full spectrum of system applications to create a free and frictionless user experience for 500 million users around the world.

Role purpose 
To support CRM Supervisor on developing, initiating, and implementing long-term CRM Plan as well as new product campaign launch to build meaningful and close relationships with consumers across online & offline platforms. 
Key responsibility
• Responsible for the overall planning, budgeting, and implementation of CRM events (both online & offline) to bring the unique & proud-to-own users experience. 
• Collaborating closely with the Service Department to design & execute the after-sale service management to enhance the premium services of brand.
• Maximize CRM opportunities with strong collaboration with other partners for member’s benefit enrichment (ex: collab with beauty brands/F&B brands to develop the privileges for members).
• Conduct research and competitor analysis to obtain market and consumer insights and monitor competitors’ promotional activities & performance. Bring the efficiency & valuable activities to members.
• Handle users' feedback via My OPPO App feedback hub & offline activities.  
• Work with content team to develop the content approach to old users for new product launch. Also, responsible for the UDC content encouragement & management.  
• Work with campaign team, PR team to manage the gifting plan (physical gift, online gift.. as the unique reward from brand to loyal members). 

BENEFIT 
• Working in one of the TOP 100 best working environments in Vietnam. 
• Competitive salary and bonuses. 
• 13th-month salary. 
• Year-end bonuses. 
• Participation in social insurance, health insurance, and unemployment insurance as stipulated by the law. 
• Comprehensive healthcare coverage through PVI insurance. 
• Company Trips, Team Building activities, Year-End Parties, and related events organized by the company. 
• Purchase company products at preferential prices. 
• Other benefits as per legal regulations.

REQUIREMENTS

• Minimum 3 years of CRM experience, working in luxury retailers’ brand/technology companies is the bonus.
• Holding offline events experience is a must (serving end-users).
• Sense of strategic & creative thinking.
• Proactive, organized and result-oriented.
• Teamwork and a strong collaborative mindset.
• Ability of party's communication, negotiation, and presentation skills .
• Strong project/event management skill & strong sense of ownership

APPLICATION
• Kindly apply by clicking on “HERE”  & Join with us
• For more information: (84-8) 3920 2555 – 111 – Ms. Dung