[HCM] [Mango Digital linked with YouNet] Tuyển dụng Account Supervisor (open to Junior Account Manager)

ABOUT MANGO DIGITAL LINKED WITH YOUNET

From data to ta-dah.

Mango Digital Linked with YouNet

Founded in 2012 as a boutique digital creative agency, we have surprised our clients by breakthrough digital communications solutions. Since 2015, we took our first leap as Mango has become a member of GroupCom.

After years of continuous upgrading, 2020 has witnessed the biggest milestone of us so far as we have become the first and only Data-driven Creative Agency in Vietnam by merging with YouNet Digital.

Since Mango Digital linked with YouNet has been established, our creative works have been supported by the mar-tech ecosystem, especially social listening tool SocialHeat and the largest pool of qualified influencers SocialLift. We are now more than capable of turning client requests into remarkable outcomes that not only stay long in people’s minds but also boost business.

Currently, we are looking for an Account Manager who is primarily responsible for the management of relationships with clients. As the senior point of contact for an agency’s customers, the Account Manager also coordinates the resources needed to service projects, builds strategic operational plans and balances the expectations of clients with the execution of creative work.

Often you will be expected to plan campaigns, and successfully develop business accounts creatively and financially, while playing a positive role in the agency’s new business program.

ROLES & RESPONSIBILITIES

ACCOUNT: 90%

Client Services

• Manage the day-to-day relationship with clients, building and maintaining strong working relationships so that they trust and value your opinions.
• Liaise with clients regularly – responding to briefs, attending meetings, status reporting, information seeking & researching, managing milestones and approvals, including handle daily task with client.
• Manage client expectations and satisfaction on high standards on every campaign.
• Give good advice to clients based upon keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms
• Leading a team to provide the utmost level of client service 

Project management

• Collaborate with internal team to develop plan and lead presentations, including delivering effective jobs pitching with teams.
• Take responsibility, supervise and deliver end-to-end digital campaign and project performance as presented, giving the best results.
• Monitoring campaign and project performance, timelines, human resources and budgets and report on these regularly to the Account Manager.
• Identifying and resolving issues before they arise as your level.
• Completing projects to a specific schedule and within an agreed budget & KPI
• Using your communication skills to push clients, and the internal team, creatively and strategically
• Work collaboratively with other internal teams, including Planning, Creative, Community, Media and other Social Listening Companies in YouNet Group (Buzzmetrics, YouNet Media) to ensure the best result for client(s).
• Control project P&L to ensure the required profitability for Agency including handle paperwork of the handled jobs; 
• Develop case studies that build the agency’s credential and reputation

Team development

• Effectively supervise and guide team members qualified for company business needs such as assigning jobs, managing team workload and performance, giving feedback to team members in a timely manner periodically.
• Deliver training and coaching to team members to enhance their skills and knowledge in client service, project management, and team management.
• Inspiring all the relevant teams and solving everyone’s difficulties; listening to team member difficulties and motivating them; giving recognition for good performance as well as managing poor performance.

BUSINESS: 10%

Current Client

• Gaining trust and maintaining good relationships aim to promote the expansion of business with existing clients.
• Consulting client to the right direction based on agency’s capabilities and client’s need

New Client

• Supporting Associate Account Director to approach new clients for selling
   

Report to: Associate Account Director 

Promotion: Account Manager / Senior Account Manager 

Benefit:

• Competitive salary, 13th month salary, annual bonus.
• Premium healthcare insurance
• 12 days of annual leave & 5 days of sick leave
• Performance appraisals and promotion every year
• Standard health check
• Company trip, Year end party, Team building
• Occasion-based offerings: Birthday, wedding, maternity,…
• Parking support
• Equipment for work (PC / laptop)
• Free in-house entertainment facilities: foosball, book tree, coffee and snack

REQUIREMENTS

Experiences & Knowledge:

• At least 2-3 years’ digital agencies experience in the same scope of work
• Previous position: Senior Digital Account Executive/ Account Supervisor
• Good account management skill that is built on keen understanding of marketing, brand-building; strong knowledge and experience of Digital platforms (Creative, Social Content, Social Media, KOL/Community, Social Listening…)
• Proactive to learn & hard working; 
• Good project management skills, with experience of managing budgets, human resources and schedules.
• Ability to manage multiple projects at a time while paying strict attention to detail and budgetary restraints.
• Has ability to work independently and supervise a team of 1-2 Account Executives/Senior Executive/Account Intern.

Skills:

• Good written and oral communication skills, presentation skill (both Vietnamese & English)
• Effective team management capabilities. Ability to manage your own workload and supervise the work of others concurrently. 
• Good team working skills and the confidence to lead and motivate a team (not only Account team but whole project team also).
• Good analytical and organizational skills as well as communication skills.

Personality:

• Responsible
• Proactive, positive attitude, creative thinking, strong problem solving/ troubleshooting  skills, willing to learn, adapt and operate with a dynamic and fast moving working environment.
• Be able to perform under high pressure to meet deadlines and demanding targets.
• Ability to receive information well and accurately from client & internal sharing
• Be patient in relationships, in learning new knowledge.

APPLICATION

• Submit your CV HERE