[HCM][Client] Ecomobi PTE: Senior Customer Success Management Executive

1. Key responsibilities:

• Maintain close contact with merchants and provide training to new members of the merchants
• Proactively identify opportunities with existing businesses and act as an advisor for clients
• Be the go-to resource for any questions from merchants regarding the platform and services
• Address any issues.
• Work with internal teams to provide feedback on platform based on interactions with clients
• Up-sale new service (if possible)

2. Competencies:

• Qualifications: Bachelor’s degree or equivalent
• Knowledge: Consultative selling methodologies; Customer Success position in a SaaS/Cloud/advertising agency business
• Skills: Problem-solving, Multi-tasking, Communication, English
• Attitude: Professional, Customer-oriented, Detail-oriented

3. Benefits:

• Gross salary: 10.000.000 – 15.000.000 VND (competency – based), 100% Salary for Probation
• Lunch allowance: 35.000 VND/working day
• Flexible time: 9AM – 6PM (7,5 hours/day From Monday to Friday)
• Fund for Training & Development, Sport activities
• Bonus based on working performance(quarterly) and Salary review twice a year
• Personal Healthcare Insurance beside Social and Medical Insurance
• Teambuilding: from 2-3 times/year, both local and oversea
• International working environment with foreign colleagues and partners
• Opportunities for professional training on jobs and skills

4. Contact:

• Email: [email protected]
• Phone: (+84) 246 6508 238
• Skype: dinhhue.hr
• Hanoi Office: No 1, Thai Ha street, Dong Da District, Hanoi
• Hochiminh Office: 1st Floor Area C, 27B Nguyen Dinh Chieu Street, DaKao Ward, District 1, Hochiminh.