Recruitment for Customer Relationship Executive (CRM) at Yedda Co. Ltd

1. Job Description:

We are looking for an outgoing Customer Relationship Executive (CRM) to assist our customers with product inquiries in a swift, proficient and friendly manner. The CRM will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive way.

To ensure success in this position you will have the ability to maintain a sound knowledge of the service and be an effective communicator. Top candidates are detail-oriented, motivated and have excellent people skills.

Yedda is an IT company with the goal to provide insight In-store Data that customers never had before by integrating existing CCTV systems and measuring almost every visual action in stores in real-time. Yedda helps customers driving performances, detecting fraud and improving their decision making process.

2. Responsibilities:

• Identifying customer needs.
• Visit existing Clients to support in data processing that allows the company to expand business and improve relationship with key decision makers at customer side.
• Bring Yedda to be seen as a high value supplier.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service and updating customer information as required.
• Maintaining confidentiality of information.
• Collect market information and report to relevant Business Unit Managers.
• Promoting training sessions to grow knowledge of the product among the clients’ organization and to develop customer service skills.
• Analyze sales data and propose solutions to increase sales.
• Performing other duties as the need arises.

3. Requirements

• Bachelor degree in Business marketing, finance or suitable equivalent.
• Creative, confident and enthusiastic.
• 5+ years customer service experience.
• Proficient with MS Office suites.
• Outstanding communication skills, both verbal and written.
• Flexibility to travel around Vietnam if and when necessary to visit clients.

4. Benefits:

• Salary to be negotiated (up to 18M);
• Working time: 5 days/ week; From Monday to Friday;
• Professional working environment;
• Social & health insurance and annual leaves according to Law;
• A paid birthday off day;
• After 6 months working, an extra bonus scheme based on quarter performance & KPI’s;
• Thirteen Salary (according to the time worked).
• Health care, free practice Yoga.

5. Contact information

Send the CV applying via email: [email protected]

We will contact to you soon.

Thank you very much!