[HCM][Agency] Leo Burnett Vietnam: Looking for Community Moderator

Leo Burnett VN is one of the world’s largest agency networks with 96 offices and nearly 10,000 employees. We are now looking for position Community Moderator with details as following:

Responsible for:

• Manage content for social media conversations and activities;
• Cultivate a social presence and activate community groups for client product divisions (mobile, IT, video, etc);
• Manage VOC (voice of the consumer) and escalate as necessary and appropriate; monitor conversations, user-generated comments and escalate to internal/ client stakeholders as necessary;
• Post content for feeds and discussion-starter topics including writing Facebook status updates, YouTube content, etc. in alignment with global/local client social strategies;
• Manage daily operations of page/channel including themes/skin/layout changes when appropriate;
• Maintain editorial calendars;
• Adhere to the standard practices guide for social channel responsibilities and guidelines;
• Review and respond to user-generated comments in order to foster a positive community and add value to the users’ experience as outlined in the schedule;
• Enforce Social Media Guidelines as defined by global/local client social media strategies;
• Identify, locate and engage advocates and influencers within the various social community sites to foster dialogue and allow discussions about client’s products and promotions/campaigns.

Requirements:

• 2+ years of work experience, preferably in digital and/or social media marketing.
• Proven experience managing social media platforms or communities for brands.
• Undergraduate degree, preferably with specialty in communications, public relations, or journalism.
• Digitally savvy with active participation in wide variety of social media activities.
• Understand popular social networks including design, functionality and users.
• Affinity and passion for technology and consumer electronics preferred; experience in blogging about consumer electronic products and gadgets a plus.
• Excellent writing and communication skills.
• Attention to detail.
• Must operate well in a matrix and multi-agency environment.
• Appreciative of creative product.
• Self-starter.
• Culturally sensitive.
• Level of maturity required.
• Travel to / from local client location on frequent basis (e.g., as much as daily) to engage internal stakeholders in support of VOC management.
• Must be fluent in local language(s) as well as able to speak and understand English.

Updated CV in English/ Vietnamese kindly send to mailbox: [email protected] or contact Loan Tran at 0909901305 for further information.