[HCM][Client] Zalo: Product Marketing Executive (Customer Training)

As a Product Marketing Executive, you will play the role of developing the ecosystem of training solutions for customers of Zalo Business (including Zalo Ads and Zalo Shop), focusing on 2 groups:

• Offline: Develop a network of Zalo course through partnership with training companies in the market.
• Online: Develop self-learning platform - Zalo Academy to become a must-have information channel when customer use Zalo Business.

Responsibilities

1. Planning:

• Develop an overall plan to build training ecosystem (for initial and ongoing products) for customer base, in alignment with long-term goals of Zalo Business.
• Evaluate the performance of the current solutions and identify areas for improvement.
• Cooperate with partners (external and internal) to deliver results.

2. Operating:

• Ensure goals are met in areas including customer satisfaction, quality & KPI target.
• Implement and managing changes and interventions to ensure objectives are achieved.

3. Communicating:

• Meet with stakeholders to make communication easy and transparent regarding issues.
• Communicate effectively with in-house team to support project.

4. Reporting:

• Producing accurate and timely reporting of status and risks.

Requirements

• The right mindset: Be ready for a start-up environment; be passionate with problem-solving and creating new values; be willing to learn new things.
• Ability to work under pressure to deliver results.
• Strong analytical mind and ability to effectively articulate information through data.
• Good communication & interpersonal skills.
• Strong attention to details.

Candidates interested in this position, please send your CV to Ms. Linh via mail box: [email protected] or contact through skype: truclinh.tran186 for more information.