[HCM][Agency] METUB Network: Senior Strategic Planner (Brand Services)

METUB Network is the leading digital entertainment and YouTube multi-channel network and the representative for WebTVAsia in Vietnam, manages and develops 1200+ YouTube channels, generating more than 2 billion views monthly from its wide range of content creator partner including A-list celebrities as Son Tung M-TP, Chi Pu, Noo Phuoc Thinh, Ly Hai to top YouTube stars Vanhleg, Lynk Lee, Do Duy Nam, Trang TV, Huynh Lap... Since 2017, METUB Network has been expanding into influencer marketing & branded content creation, helping brands and agencies effectively reach millions of millennial audience.

Address: 8 Floor, DreamPex ,195 Dien Bien Phu, 15 Ward, Binh Thanh District, Ho Chi Minh city.

Tell: (028) 3840 6009

Please send your CV and Cover Letter via this email: [email protected].

• Position: Senior Account Lead (Brand Services)
• Salary: Competive

Duties & Responsibilities

- Drive client retention, renewals, upsells and client satisfaction

- Manage multiple accounts and develop positive working relationships with all customer touchpoints

- Partner with internal cross-functional teams to understand customer goals and key performance metrics then exceed those goals throughout the campaigns/ projects

- Work closely with Head of brand & marketing communications, and Creative Lead on day-to-day operational processes including campaign/ project set-up, receipt of creative or tags, trafficking, optimization, troubleshooting…

- Prepare campaign/ project insights reporting, including analysis and research

- Leverage technical tools and quantitative data to operate campaigns/ projects

- Manage weekly campaign/ project status documents for review

- Forecast and track key account metrics

- Work closely with Finance Department on billing set up and invoicing

- Provide input on new processes and workflows as needed

- Focus on ensuring to maintain superior customer service levels, operational excellence and strategic insight

Skills

Excellent listening, negotiation and presentation abilities

Strong analytical, problem solving, campaign/ project management & team development skills

Superior verbal and written communication skills in English, as well as interpersonal, organizational, and time management skills

Proactive attitude and the ability to multi-task and set/meet aggressive deadlines

Education and Qualifications

BA of Marketing/ Business Administration/ Sales or relevant field

2+ years experience in Customer Success and/or Account Management

Benefit

- Salary + commission + bonus (mutual agreement)

- Remuneration in accordance with Vietnam's regulations

- Opportunity to participate in domestic and international events/ festivals/ conferences

- Annual leave Incentives