[HCM][Client] JD Creative: Tuyển dụng CRM Operator
Position Summary:
- Manage and handle customer feedback/query/complaint via Hotline, Facebook messenger, emails, etc.
- Ensure customer satisfaction, following standard operation procedures.
- Assist in making monthly reports about customer feedback and loyalty program.
- Carry out activities for loyalty customers such as sending SMS birthday, inform about promotions, etc.
- Suggest ways to improve current service quality
Education: University Degree
Years of experience: at least 1 year at Customer service or Call center position, preferable in retail section.
English: Good command of English, especially speaking and listening
Desirable requirements:
- Problem solving skill (able to solve problem properly and suggest improvements)
- Customer service skill
- Can work independently to get job done
- Can work under high pressure
- Able to well manage workload to commit deadlines
Special requirements:
- Have a nice and polite voice
- Passionate about helping customers
- Wish to learn more about customer service in retail industry
Benefit:
- According to Vietnam Labor Law
- Attractive salary and bonus.
- Health and social insurance, holidays… belong to goverment policy.
- Opportunity to travel
Please send CV to email: [email protected] or phone no.: 0966692706 (Ms. Hiền) for further information.